FAQ's

We do. However, there are limitations in some countries. Please refer to the shipping section under each product for more details. To ship outside of Australia you need to shop from the global store. madebyfressko.com

We use all major carriers and local courier partners. These are usually AUS POST and DHL.

You will receive an email with your tracking details as soon as your order has been dispatched.

• Ensure the spout is open while securing the lid.

• Tighten the lid firmly, wait a few seconds, then give it another twist to ensure it’s fully secure. 

• Once the lid feels tight, close the spout.

Tip: Adding boiling water and closing the spout will maintain heat but also build pressure inside the cup. Always open the spout carefully when your Fressko contains hot liquid, and ensure it’s kept upright to avoid any leaks. 

Coffee cup lids and flask lids - These can be cleaned in the dishwasher if placed on the top rack to avoid excessive heat damage.

Coffee cup and flask bodies - although possible we recommend hand washing the cup and bottle bodies to prolong the slip-proof base and avoid heat damage on the colour-coated surface. If you do choose to use a dishwasher keep in mind that any marks on the cup or bottle body that may occur from extra hot washes or the deterioration of the non-slip base are not covered under warranty as hand washing is recommended.

Glass flask body - Can be cleaned in the dishwasher but as it is glass, handle with care.

Bamboo lids - bamboo must be hand-washed and should not be left wet. Towel dry after each wash.

No. These items are not designed to be microwaved. Stainless steel is NOT microwave-safe. Please note that stainless steel is present in the ceramic range, therefore are NOT microwave safe.

We have made every effort to source and provide products that are good for you and good for the environment, while also maintaining quality and durability so that your Fressko will stand the test of time.

Each item is BPA-free, non-toxic and recyclable.

Glass Infuser Flasks:

Lids – Treated bamboo and a food-grade hardened silicon inner

Body – Borosilicate glass – grade A

Infuser – Food grade 304 stainless steel

Stainless Steel Drink Bottle:

Lids – Food grade hardened silicone and 304 stainless steel

Body – Food grade 304 stainless steel

Base – Silicon with a non-toxic adhesive

Stainless Steel Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel

Base – Silicon with a non-toxic adhesive

Ceramic Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel coated in food-grade ceramic

Base – Silicon with a non-toxic adhesive

Infuser Filter:

Food grade 304 stainless steel

The Fressko range is designed in Melbourne, Australia and is responsibly assembled in China.

We work closely alongside reputable factories specialising in glass, bamboo and stainless steel, in safe and fair pay environments.

Absolutely! All Fressko's are designed to suit both hot and cold drinks.

Heat retention per item:

STAINLESS STEEL FLASKS - up to 6 hours depending on use and type of lid used ( sip or infuser lid )

GLASS FLASKS - up to 3 hours dependent on use

COFFEE CUP - up to 3 hours dependent on the use

The Fressko tea infuser filter is a food-grade stainless steel device that pops nicely into your Fressko and allows the tasty liquid to pass through the tiny holes without letting any of the pips, leaves or fruits through.

It’s what makes a Fressko the most versatile, high-quality flask on the market.

The Fressko sip lid is compatible with the 660ml MOVE and the 1L CORE flasks. They will not fit the older style 500ml flasks so please check which product you own.

Bamboo lids are only suitable for the glass range.

If you are unsure please reach out before you purchase. Hello@madebyfressko.com

FLASKS - yes. The silicon seal on the inside of the lid is what makes it leakproof so remember to replace the seal after cleaning.

CUPS - we say our coffee cups are 'spill-proof' instead of ‘leakproof’ because to be leakproof you need to use the lid according to the instructions ( releasing steam etc ) We cannot control how this lid is used so we say spill-proof instead.

If you feel that you are using the lid correctly and have checked the seal is in place but are having leaking issues, please contact customer service to discuss possible product faults.

Please always use discretion when placing your cup in your bag or with valuables.

Other than the materials used, the difference is purely personal preference. Ceramic has a more premium look and feel however there is no difference in the function or quality of the cups.

There are varying numbers on the inside of some of our items. These relate to batch numbers and not to the materials used.

If you have any concerns please contact us.

Returns or refunds apply to the following situations:

Faulty Goods: 
If you have received a faulty or unusable product, we are happy to offer a replacement of the same product or a full refund, including shipping. 

Note: Minor blemishes in the paint finish are not considered faults.

Change of Mind & Returns:
If you’ve ordered the wrong colour or size, we may offer store credit for the purchase amount (excluding shipping), at Fressko’s discretion.

For approved returns, items should be unused, in their original packaging, and in a condition suitable for resale. Return shipping costs are the responsibility of the customer.

Note: We do not offer full refunds for change of mind. Be sure to contact our customer service team before sending anything back: hello@madebyfressko.com

Refund Time Frame:
Eligible refunds are processed within 5–10 business days of receiving the returned item. Returns must be arranged within 7 days of receiving your order.

Our Guarantee:
We take pride in the quality of our products and offer a 12-month manufacturing warranty for peace of mind.

For more details, visit the ‘Returns’ section at the bottom of our website.

If you bought your Fressko from a store or retailer (not our online store) and have a question about the warranty, the best next step is to reach out to that store directly. They’ll be able to assist you in line with their purchase and returns process.

Of course, if you need help or aren't sure where to start, feel free to contact us, we’re happy to point you in the right direction.

It depends on where you are. Orders processed here will take 5-7 business days to arrive with standard shipping. Overseas deliveries can take anywhere from 7-16 days with standard shipping. Delivery details will be provided in your confirmation email. As with all freight, including post, delays can unfortunately occur but from our side, we try and be as efficient as possible.

Please review your order before placing it as we do not offer changes once your order is confirmed.

If you notice a mistake with your order, please get in touch with us as soon as possible. If your parcel hasn’t been dispatched yet, we’ll do our best to update the details for you.

Once an order has been dispatched, changes can no longer be made. If the parcel is returned to us, a re-delivery fee will apply, and we’ll send you an invoice before it can be shipped again.

Discount codes must be entered at checkout and can’t be applied after your order is placed— please make sure to add yours before completing your purchase.

Only one discount code can be used per order. Discount codes don't apply to sale items, bundle packs, limited edition products, gift cards, or during sales periods, and they can’t be combined with other offers.

There are character limits depending on the size and position of your text, per product. Fressko has the right to deny any profanities or text we deem inappropriate.

No, the personalisation is laser engraved which means it will last forever.

Not at this stage. We offer a selection of great fonts!

We aim to get your personalised order out within 3 days of receiving the order. Your entire order will be shipped together if you have included non-personalised items.

At this stage, we only offer personalisation on the stainless steel or ceramic items. Branding of glass products is only available for bulk wholesale orders.