FAQ's

We do. However, there are limitations in some countries. Please refer to the shipping section under each product for more details. To ship outside of Australia you need to shop from the global store. madebyfressko.com

We use all major carriers and local courier partners. These are usually AUS POST and DHL.

You will receive an email with tracking info once your order has been packed and collected by the carrier.

Ensure the spout is open when screwing on the lid.

Tighten the lid as much as possible, wait a few seconds and tighten again.

Close the spout once the lid feels secure.

NOTE: When boiling water is added and the spout is closed, the air inside will heat, expand and build pressure - this can potentially cause a leak from the seal if your cup is not upright or if the liquid is very hot.

Coffee cup lids and flask lids - These can be cleaned in the dishwasher if placed on the top rack to avoid excessive heat damage.

Coffee cup and flask bodies - although possible we recommend hand washing the cup and bottle bodies to prolong the slip-proof base and avoid heat damage on the colour-coated surface. If you do choose to use a dishwasher keep in mind that any marks on the cup or bottle body that may occur from extra hot washes or the deterioration of the non-slip base are not covered under warranty as hand washing is recommended.

Glass flask body - Can be cleaned in the dishwasher but as it is glass, handle with care.

Bamboo lids - bamboo must be hand-washed and should not be left wet. Towel dry after each wash.

No. These items are not designed to be microwaved. Stainless steel is NOT microwave-safe. Please note that stainless steel is present in the ceramic range, therefore are NOT microwave safe.

We have made every effort to source and provide products that are good for you and good for the environment, while also maintaining quality and durability so that your Fressko will stand the test of time.

Each item is BPA-free, non-toxic and recyclable.

Glass Infuser Flasks:

Lids – Treated bamboo and a food-grade hardened silicon inner

Body – Borosilicate glass – grade A

Infuser – Food grade 304 stainless steel

Stainless Steel Drink Bottle:

Lids – Food grade hardened silicone and 304 stainless steel

Body – Food grade 304 stainless steel

Base – Silicon with a non-toxic adhesive

Stainless Steel Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel

Base – Silicon with a non-toxic adhesive

Ceramic Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel coated in food-grade ceramic

Base – Silicon with a non-toxic adhesive

Infuser Filter:

Food grade 304 stainless steel

The Fressko range is designed in Melbourne, Australia and is responsibly assembled in China.

We work closely alongside reputable factories specialising in glass, bamboo and stainless steel, in safe and fair pay environments.

Absolutely! All Fressko's are designed to suit both hot and cold drinks.

Heat retention per item:

STAINLESS STEEL FLASKS - up to 6 hours depending on use and type of lid used ( sip or infuser lid )

GLASS FLASKS - up to 3 hours dependent on use

COFFEE CUP - up to 3 hours dependent on the use

The Fressko tea infuser filter is a food-grade stainless steel device that pops nicely into your Fressko and allows the tasty liquid to pass through the tiny holes without letting any of the pips, leaves or fruits through.

It’s what makes a Fressko the most versatile, high-quality flask on the market.

The Fressko sip lid is compatible with the 660ml MOVE and the 1L CORE flasks. They will not fit the older style 500ml flasks so please check which product you own.

Bamboo lids are only suitable for the glass range.

If you are unsure please reach out before you purchase. Hello@madebyfressko.com

FLASKS - yes. The silicon seal on the inside of the lid is what makes it leakproof so remember to replace the seal after cleaning.

CUPS - we say our coffee cups are 'spill-proof' instead of ‘leakproof’ because to be leakproof you need to use the lid according to the instructions ( releasing steam etc ) We cannot control how this lid is used so we say spill-proof instead.

If you feel that you are using the lid correctly and have checked the seal is in place but are having leaking issues, please contact customer service to discuss possible product faults.

Please always use discretion when placing your cup in your bag or with valuables.

Other than the materials used, the difference is purely personal preference. Ceramic has a more premium look and feel however there is no difference in the function or quality of the cups.

There are varying numbers on the inside of some of our items. These relate to batch numbers and not to the materials used.

If you have any concerns please contact us.

Returns or refunds apply to the following situations:

Faulty goods: If you have received an unusable or faulty flask, we will offer a full refund including shipping costs.

Please note that slight blemishes in the paint finish are not considered a manufacturing fault whereas chipped paint is.

Unsuitable goods: If you have ordered the wrong colour or size, we may offer you a store credit ( at Fressko's discretion ) for the purchase amount – less shipping.

If you are requested to return your item it must be returned in an unused, sellable condition and shipping is at the customer's expense.

Full refunds are not given for change of mind. Please get in contact with customer service before returning an item hello@madebyfressko.com

Our quality is guaranteed.
We are proud of our products and know you’ll be impressed by our high production quality. This is why we are happy to offer a 12-month manufacturing warranty.

If you need to arrange a return or refund please refer to the Returns Section in the footer of the website.

If you have purchased your Fressko somewhere other than our online store and you now have a question regarding the warranty you will need to manage this directly with the store where you bought your Fressko.

It depends on where you are. Orders processed here will take 5-7 business days to arrive with standard shipping. Overseas deliveries can take anywhere from 7-16 days with standard shipping. Delivery details will be provided in your confirmation email. As with all freight, including post, delays can unfortunately occur but from our side, we try and be as efficient as possible.

If you contact hello@madebyfressko as soon as you place your order and provide all your details we MAY be able to alter your order for you.

This is NOT guaranteed however and is fully dependent on timing and the volume of orders at that time. If it is not possible to alter your order and you receive your originally ordered items, you will need to adhere to the Fressko Delivery + Returns ' unsuitable goods' policy.

If you realise your mistake straight away, please contact us. If the parcel has not been sent, we will update it for you. If your parcel has been sent and is returned to us, a re-delivery fee will need to be paid before it can be re-shipped. An invoice for this will be provided.

Unfortunately, if you forget to add your code you will need to hold onto it for next time as it cannot be applied post-purchase.

You cannot use more than one code per order and they cannot be applied on already discounted items, or during sale periods.

There are character limits depending on the size and position of your text, per product. Fressko has the right to deny any profanities or text we deem inappropriate.

No, the personalisation is laser engraved which means it will last forever.

Not at this stage. We offer a selection of great fonts!

We aim to get your personalised order out within 3 days of receiving the order. Your entire order will be shipped together if you have included non-personalised items.

At this stage, we only offer personalisation on the stainless steel or ceramic items. Branding of glass products is only available for bulk wholesale orders.